Help Center

Why does my order require voice verification and/or fax verification?

By the way, after sent the info to us, then we will call you on the phone for confirming all the info of your order and the info you sent (dont worry, we can keep your info safe, we wont tell others ) then you can become the VIP on our site. After u are the VIP, we will record all the Evaluation of your orders, if you have more good Evaluations here, when we are to hold the Specials then the VIP can get them first.
There may have been an error on your order, a mis-spelt character name or complications with payment.
If you have been unavailable to receive your order, we may call you to ask you to collectyour order in game, if remote delivery is not available.
For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having Or maybe You had some bad records in the history on our website, So please give us some infor that can confirm your indentity Please do this within 7days, otherwise, your order will be canceled, you can print a copy the request for your order by clicking heres.

Payment

Paypal
Credit Cards by Paypal (No need to be a member to pay by card)
Western Union
Notice: Please provide your address when you make the payment

Ordering from GoldRS3.com

How do I check on the status of my order?
If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.

Why does my order require voice verification and/or fax verification?
We like to take all possible steps to protect our clients' details as well as the integrity of GoldRS3. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

After I pay, how quickly can you start my order?
Normally, we start working on your order within 15m after receiving it. Sometimes our departments can get full and it may take longer for your order to start. You can be assured that once free workers are available, we will start on your order. Remember, we do not use bots or macros and all work is done by a real person.

Delivery

How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

How long does delivery take?
Most of the orders will be delivered in 45 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.? Some orders may require extra verification which might cause a delay. If we need extra information from you, we might make a phone call to you. For payments other than Paypal / Credit cards, we will only process your orders when payment clears.

I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 45 minutes, and still no one contact you. first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

If I buy an item, how do I receive it?
Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.

How long does delivery take?
We can still give it to you fast though runescape was updated. Most of the orders will be delivered in 2 hours. Deliveries can occasionally take up to a few hours or longer however depending on order volumes and game server traffic. Some orders may require extra verification which might cause a delay. If we need extra information from you, we might make a phone call to you. For payments other than Paypal / Credit cards, we will only process your orders when payment clears.

E-checks

What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to GoldRS3' account and then delivery can take place immediately thereafter.

How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

Payment Options

Are there other ways to send payment other than Paypal?
Yes! In addition to PayPal you may also pay with your Visa or MasterCard, or you can send us your payment via Western Union. Either payment solution will result in a speedy delivery.

Can I send you a bank Transfer as a payment option, and how much does it cost?
Bank transfers are not officially a payment option available on the website; however we do offer them for payments exceeding one thousand dollars. If you would like to send us a special bank transfer for the purchase of a large amount of stock, please inquire on our live help chat to work out the details.

Are there any handling fee/administrative fee for using a Paypal payment?
There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a 'personal' account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

Paypal

What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course our website. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

What is a transaction ID? Where do I find it?
A transaction ID is term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

Western Union

How do I send a payment with Western Union?
Step 1:
Go to our live help and ask for all the information that you need to send a western union payment.

Step 2:
Go to your nearest participating Western Union Agent Location. (Check the Western Union website for the location nearest you)

Step 3:
Request and fill out the Blue Form.
Once you have obtained the Blue Form from the Western Union Agent, you must fill out the appropriate information that our operator gave to you.
Please ensure you include your full name, address, and phone number on the Western Union form when you visit your Western Union Agent.

Step 4:
Come to Live Help with your Money Transfer Control Number (MTCN). Once you have made the payment, the Western Union Agent will issue you a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation of payment which you will need to quote when coming to Live Help.

About our site

We are a group of dedicated players who have come together to provide services for the community s

o that you, our fellow players, will be able to enjoy your play time to the fullest.

Since our inception, we have experienced a long way to becoming one of the largest group of players in the industry. Our dedicated support team has consistently displayed professionalism while not losing the personal touch when assisting each of our customers with their distinctive needs. In the process, we have cultivated many long-term relationships with our valued customers. For that matter, we are grateful to have customers like you to be here every step of of our growth.

We work hard with our suppliers to offer the lowest prices we can. We keep our prices as competitive as we can afford. If you find a lower price somewhere please e-mail us and we will try our hardest to match it.

Our promise to you is that we will keep making progress every day to be the best one-stop shop for all your gaming needs.